The following items qualify as a reason to call the emergency maintenance phone. If you experience an emergency where police, fire, or EMS services are needed please contact them BEFORE contacting Greenleaf. All health and safety issues need to be addressed immediately as do the items in the list below. If your maintenance issue is a minor issue and is not listed below, please call the office and leave a detailed message so a work order can be put in for maintenance to come out at a later time. Maintenance requests can also be submitted online through our website.
ANY OTHER HEALTH AND SAFETY RELATED ISSUE
Lock-outs: Greenleaf maintenance will respond to calls for lock-outs up until 10:00 PM. Between the hours of 9:00 AM and 5:00 PM, call the office for a lock-out situation.
After 5:00 PM, call the Emergency Maintenance Line. There is a charge of $45.00 for a lock-out. If it is past 10:00 PM, tenant needs to call a locksmith who will bill the tenant directly.
Tenants requesting entry to a building/unit MUST show proof of residency to the emergency maintenance staff. This includes, but is not limited to - Photo ID with address or a bill to the tenant at that residence. If proof of residency is not established, caller will not be granted access to the unit.
Parking issues: If a car is parked on-site or in your parking space and it does not have a Greenleaf Issued parking sticker, it should be removed. Please call emergency maintenance and provide the make, model, and color of the vehicle as well as where it is parked. We will then contact our towing company to have the car removed at the owner's expense. Tenants should not call the towing company for the removal of a vehicle.
TENANTS ARE NOT PERMITTED TO PARK IN ANY SPACE OTHER THAN THAT WHICH THEY ARE ASSIGED ABSOLUTELY NO EXCEPTIONS